1. Introduction

CSS Home Services (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your information when you use our website and services, including SMS communications, email communications, appointment scheduling, and website tracking tools.

By using our services or opting into our communications, you agree to this Privacy Policy and our Terms of Service.

2. Information We Collect

Contact Information
We may collect your name, email address, phone number, and project address when you submit forms, request information, or schedule consultations.

Communications Data
If you opt in, we collect your messaging preferences and maintain records of consent, opt-ins, and opt-outs for SMS and email communications.

Usage and Device Information
We may use cookies, pixels, and analytics tools to collect information about how you use our website. This may include your IP address, browser type, pages visited, and interaction data.

Service Data
If you schedule consultations or use our services, we may collect details related to your project and service requests.

3. How We Use Your Information

We use your information to:

• Provide requested services and customer support

• Schedule and manage consultations

• Send appointment confirmations and reminders

• Send SMS and email communications you have consented to receive

• Improve our website and marketing performance

• Maintain compliance records related to consent and opt-outs

• Protect our business and users

4. SMS Communications

If you provide your phone number, you may receive SMS messages from CSS Home Services related to:

• Appointment confirmations

• Consultation reminders

• Project updates

• Customer service communications

• Occasional promotions (if you opt in)

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP.
For assistance, reply HELP.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your experience and analyze website usage. You can control cookies through your browser settings. Some features may not function properly if cookies are disabled.

6. How We Share Your Information

We do not sell your personal information.

We do not share mobile phone numbers, SMS opt-in data, or consent information with third parties or affiliates for marketing or promotional purposes.

We may share information only in the following limited situations:

Service Providers
We may share information with trusted vendors who help us operate our business, such as CRM systems, scheduling tools, communication platforms, and analytics providers.

Legal Requirements
We may disclose information if required by law or to protect our rights, safety, and security.

Business Transfers
If CSS Home Services is involved in a merger or acquisition, your information may be transferred as part of that process.

Required SMS Disclosure
No mobile information will be shared with third parties/affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service or scheduling, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

7. Your Choices

SMS Opt-Out
You can opt out of SMS messages at any time by replying STOP. After you send STOP, you will receive a confirmation message and will no longer receive SMS messages unless you opt back in.

Email Opt-Out
You can unsubscribe from marketing emails using the unsubscribe link in the email.

Access and Correction
You may contact us to request access to or correction of your personal information.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no system is completely secure.

9. Children’s Privacy

Our services are not intended for individuals under the age of 13, and we do not knowingly collect information from children.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted with a new “Last Updated” date.

11. Contact Us

If you have questions about this Privacy Policy, contact:

CSS Home Services
Jacksonville, Florida

Phone: 833-319-2028
Email: info@csshomeservices.com